How to deal with reschedules

When unexpected circumstances arise and a homeowner needs to reschedule, it's essential to take control of the situation and inform them that our specialists have limited availability due to high demand. Of course, we understand that emergencies can happen, and we're happy to accommodate rescheduling in these cases. However, we want to stress the importance of prioritizing the appointment to avoid any further delays.

When rescheduling for a future date, it's essential to confirm the appointment over the phone to ensure the homeowner is committed to the meeting. During the call, it's a good idea to reinforce the many benefits of solar energy, such as cost savings, tax credits, and increased home value. By doing this, we can solidify their interest and guarantee their attendance.

Unfortunately, there may be instances where a customer goes silent or "ghosts" us. In such cases, we suggest making a personal visit to their home to see if we can identify any underlying issues preventing them from proceeding. Often, a spouse may be involved in the decision-making process, so it's advantageous to speak to both parties at the same time. By taking this approach, we can address any concerns and potentially move forward with the appointment on the spot.

Canceled appointments are an inevitable aspect of the sales industry, and it's something we all must face. It can be discouraging when a customer who had the potential for a large system or significant savings cancels, but it's important not to get disheartened. Remember that the ups and downs of sales are all part of the "solar coaster," and it's essential to stay motivated and focused on our goals.

Our brains are wired to seek instant gratification, and the disappointment of a cancellation can sometimes make us question our approach. However, it's important not to fall into the trap of avoiding knocking altogether. With hundreds of thousands of homes still untapped for solar energy, and millions of dollars to be paid out in commissions to sales reps across the nation, it's crucial to keep pursuing new leads and opportunities. Don't let a few cancellations deter you from claiming your share of success in this exciting industry.

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