Already Talked to Someone

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2 - The Foundation

Already Talked to Someone

“I already talked to someone”

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This objection can mean one of two things. One is that they’ve already talked to other door to door (possibly solar) reps and they think you’re here doing the same thing. The second is that they’ve already sat down with one or more solar reps to go over potential savings. Either way you’re going to treat it the exact same:

Feel: Ex: I get it. There’s been a lot of buzz around solar lately.
Felt: A lot of your neighbors expressed the same thing.
Found: They realized what I’m doing is completely different.
Pullback: (take the pressure off)
Transitional Phrase or Question: (Example) Just curious, is it you that pays the power bills? Or do you have a spouse that pays them? .. (Transition to pain story)

Customer: I’ve already talked to someone about all of this.

Sales Rep: I totally get it, there’s been a lot of buzz around solar lately. In fact a lot of your neighbors expressed the same thing. The only reason they heard me out is we’re doing something completely different, our program allows you to simply redirect the money you’re already spending into a cheaper fixed rate for your power. Just curious, what’s the most expensive electric bill you’ve gotten here?

Customer: $260.

Sales Rep: Oh wow. The reason I ask is because… (Transition to Pain)

**Important note here: If it is a real concern, it is important to start off by asking “Okay did you sit down with that company to see a proposal or did you just talk to them at the doorstep?” These simple questions will clear a lot up for you as a setter. If they just talked to them at the doorstep then follow the steps above! If they have received a quote or proposal from another company, you need to stop your pitch and ask “After you saw the proposal, what kept you from moving forward?” The rest will be easy, because the customer will give you all the ammo you need in order to overcome those reasons they didn’t want to further look into it and give you the opportunity as a setter to tell them why we are different at Aveyo!!