Sales and Marketing Interactions

Adherence to federal, state, and local laws governing customer contact, including restrictions outlined by the Do Not Call Registry, CAN-SPAM Act, Telemarketing Sales Rule, and Telephone Consumer Protection Act.

Specific provisions encompass:

• Restrictions on manual calls to wireless numbers.
• Call time limitations.
• Prohibitions on calls during holidays or emergencies.
• Obtaining prior express written consent for auto dialing or texting wireless numbers.
• Implementing compliant opt-out mechanisms for automated messages, including toll-free opt-out options.
• Compliance with email regulations, including proper identification and opt-out provisions.

Respect for Customer Preferences:

• Respect customers' preferences by maintaining accurate "do-not-contact" lists.
• Subcontractors must also uphold these lists.

Adding Customers to "Do-Not-Contact" Lists:

• Immediate addition of customers requesting "do-not-contact" status to the relevant lists.

Access to "Do-Not-Contact" Lists:

• Ensuring accessibility of up-to-date "do-not-contact" lists for all employees, agents, and contractors.
• Compliance with all relevant laws and program guidelines concerning sales and marketing interactions.

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