Sales and Marketing Interactions
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1 - The Illinois Orientation
Adherence to federal, state, and local laws governing customer contact, including restrictions outlined by the Do Not Call Registry, CAN-SPAM Act, Telemarketing Sales Rule, and Telephone Consumer Protection Act.
Specific provisions encompass:
- Restrictions on manual calls to wireless numbers.
- Call time limitations.
- Prohibitions on calls during holidays or emergencies.
- Obtaining prior express written consent for auto dialing or texting wireless numbers.
- Implementing compliant opt-out mechanisms for automated messages, including toll-free opt-out options.
- Compliance with email regulations, including proper identification and opt-out provisions.
Respect for Customer Preferences:
- Respect customers' preferences by maintaining accurate "do-not-contact" lists.
- Subcontractors must also uphold these lists.
Adding Customers to "Do-Not-Contact" Lists:
- Immediate addition of customers requesting "do-not-contact" status to the relevant lists.
Access to "Do-Not-Contact" Lists:
- Ensuring accessibility of up-to-date "do-not-contact" lists for all employees, agents, and contractors.
- Compliance with all relevant laws and program guidelines concerning sales and marketing interactions.
Todo List
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